Experienced Client Advisor (M/F)

Our client is a long-standing name in premium mobility, recognised for over a century for its bespoke expertise: transfers, excursions, chauffeured services, event transport and more. Present in France and internationally, it relies on a network of subsidiaries and partners, as well as a multilingual team available 24/7, to serve a demanding clientele anywhere in the world, at any time. As part of its growth, it is hiring a Client Advisor (M/F) to join its team based in Nanterre (92). Who we're looking for - At least 5 years of experience in client relations, ideally in a demanding environment (premium service, tourism, hospitality, banking/insurance or call centre) - Bilingual English required, spoken and written - exchanges with clients happen in both French and English - Excellent interpersonal skills and a genuine taste for client contact - A strong sense of service, of listening and of commerce - Good stress management, a taste for challenge and the ability to offer solutions - Proactive in proposals and sales (upsell, cross-sell) - Team spirit and adaptability - Rigour, method and priority management - An eye for detail and for bespoke service What you'll do - Be the primary point of contact for clients and prospects, both French and international - Meet clients' mobility needs in France and abroad, from quote to after-sales - Manage and follow up on clients and their bookings - Listen, advise and offer bespoke mobility solutions - Sell and promote the company's services in France and abroad Your day-to-day - Inform and advise clients/prospects on services and rates - Handle and follow up on quote requests and service confirmations (transport, meet-and-greet, guides and more) - Handle client requests by phone, email and chat - Support the client before, during and after each service - Anticipate client needs and offer additional services (up-selling, cross-selling) - Update client/prospect data daily - Hand over information between teams through a daily report Working conditions 35 to 40 hours per week, rotating shift schedule, Monday to Sunday, with shifts of 7 to 10 hours (e.g. 7am-2pm, 2pm-9pm, 9pm-7am). Compensation 2,600 € gross/month fixed + quarterly variable of 800 € (approx. 35,000 € gross per year), growing with performance.